Frequently Asked Questions

A product is a unique product name/number managed in your account. For instance, if you offer boxes, bags and baskets, regardless of the number of variants (product options), the product count is 3. Add colors, sizes, materials and other variations without increasing your product count.

It means RentMy keeps track of the up-to-the-minute status of your inventory (past, present and future). When your customers rent your products, you can rest assured that RentMy will never allow overbooking (unless you choose to permit it in your RentMy settings).

RentMy offers plans with or without a commission. You can learn more about our offerings at rentmy.co/pricing.

No, RentMy includes a full-featured website builder with your subscription. Point-and-click control means you can create the experience you want for your customers — no coding needed.

Yes. If you have a website you love, you can use RentMy to manage your inventory and rentals through our WordPress plugin and APIs.

Yes, you can use RentMy anywhere in the world. RentMy provides all of the controls to localize the experience for your customers — language conversion, currency selection, local tax rates, and more.

Yes. If you have products you keep track of using asset tags, product numbers or similar, the RentMy Asset Tracking feature will maintain a history for each item — including number of rentals (rental cycles), revenue generated, cost basis and more.

RentMy offers “basic” shipping (where you can apply a flat or variable shipping fee to orders) and “advanced” shipping via our integration with ShipEngine. Advanced shipping lets you charge correct postage, decide between one-way or two-way shipping, print outbound and return labels, and more.

Yes. RentMy offers a customer-accounts feature where customers can create a profile to maintain order history, generate real-time quotes, update billing and shipping information, and more.

Yes. RentMy offers a vendor/partner portal that lets your business white-list partners and other businesses, so they can log in to your website, view product availability, generate job lists and quotes, make payment, and more.

Yes. The RentMy coupon feature lets you establish coupons for all products or specific items, and supports discounting rules based on cart value, number of products ordered, and more.

Yes. RentMy manages high-season / low-season pricing with ease. Visit the Hours & Holidays menu to establish seasonal pricing for your inventory.

Yes. RentMy offers a premium vendor/partner portal experience that lets you whitelist authorized users who can view your inventory at custom prices, create quotes, and convert quotes to paid orders any time, day or night. Contact us for pricing and options.

Yes. Quotes will not reserve or withhold inventory from availability until a minimum payment is received (you decide what that minimum should be). You can always easily modify quotes and convert them to orders with just a few clicks.

No. Many clients use RentMy to keep track of their products rather than to charge for rentals. RentMy supports inventory tracking even if you don't monetize those rentals.

Visit help.rentmy.co for detailed support tips, and subscribe to our YouTube channel for helpful how-to videos.